Refund Policy

1. Website Refund Policy

We offer a 30-day money-back guarantee on all ready-made websites. If you're not satisfied with your purchase, we'll refund your money in full within 30 days of purchase. We understand that finding the perfect website for your business is important, and we want you to feel confident with your purchase.

2. When You Can Request a Refund

We will consider refund requests in the following situations:

• Product Not as Described: The product is significantly different from its description, preview, or demo
• Technical Issues: The product files are corrupted, incomplete, or non-functional
• Download Problems: You were unable to download the product due to technical issues on our end
• Duplicate Purchase: You accidentally purchased the same product twice
• Compatibility Issues: The product does not work with the software versions specified in the description

3. When Refunds Are Not Applicable

Refunds will not be granted in the following cases:

• Change of Mind: You simply changed your mind after purchase
• Lack of Expertise: You lack the skills or software needed to use the product
• After Download: More than 14 days have passed since purchase and the product has been downloaded
• Product Matches Description: The product works as described and shown in previews
• Third-Party Issues: Issues caused by third-party software, plugins, or your system configuration

4. Refund Request Process

To request a refund, please follow these steps:

5. Refund Timeline

• Request Window: Refund requests must be submitted within 14 days of purchase
• Review Time: Requests are typically reviewed within 3-5 business days
• Processing Time: Approved refunds are processed within 5-7 business days
• Payment Method: Refunds are issued to the original payment method

6. Partial Refunds

In some cases, we may offer a partial refund. This may occur when:

• Only part of a bundle or package has issues
• The product is partially functional
• You have used the product in a project before requesting a refund

7. Chargebacks

If you initiate a chargeback with your bank without first contacting us:

• Your account may be suspended pending investigation
• Access to all purchased products may be revoked
• You may be banned from future purchases

Please contact us first to resolve any issues before disputing a charge with your bank.

8. Seller Refunds

For issues specific to a seller's product:

• We encourage you to first contact the seller directly through their store page
• Many issues can be resolved through seller support (updates, fixes, help with usage)
• If the seller cannot resolve the issue, contact Codexse support

9. Contact Us

For refund requests or questions about this policy: